Lost Lead Volume
Every missed phone call during busy hours is lost revenue. Clients want fast responses rather than reaching a voicemail.
Why Your Front Office Is Stressed
Strained Personnel
Managing walk-ins and phone lines simultaneously leads to fatigue. If focus is divided, shop output and service quality will decline.
Leaking Profits
Voicemails equal missed repair orders. A remote service advisor secures those sales before your customers decide to call the shop down the road.
How Servicer Works
1
Tech integration
We connect to your phones and shop software.
2
Rule Matrix
Your labor rates, parts markups, and red-line rules.
3
Go-live
Our advisors take your front counter.
4
Weekly scorecard
Answer rate, appointments, close rate, recovered revenue.
Expanding Shop Output
Revenue Growth Focus
Our remote service advisors ensure that no sales opportunity is overlooked. While we manage the demand of client care, your staff can concentrate on high-volume repair delivery.
Frequently Asked Questions
What do plans cost?
Plans start at one flat weekly rate. See the Pricing page for what's included in each plan.
Which package includes estimates without active selling?
Silver includes everything in Bronze plus estimates built in your shop software and Digital Vehicle Inspection audits. Your team keeps the customer presentation and close.
Why is Gold marked “Most Popular”?
Gold is the flagship package because it adds active selling and closing to the estimate and DVI workflow included in Silver.
Are you a call center?
No. Call centers sell coverage and minutes. Servicer takes ownership of defined front-counter work and reports performance against the shop’s agreed workflow and KPIs.
Are my customers talking to AI?
During business hours, Servicer is human-led. After hours, AI captures, filters, and organizes the call so the human team receives clean context for the next action.
Do you replace my current service advisor?
Not necessarily. Servicer can support an existing team, cover a specific bottleneck, or take on a broader front-counter workflow as the shop’s needs grow.
Do you process customer payments?
No. Your shop remains responsible for payment processing. Servicer can support a warm handoff to the store or use the shop’s approved payment-link process, but card details stay with the shop and its payment provider.
Is there a long-term contract?
Start with a 30-day pilot. At the end of the pilot, we review the agreed KPIs and decide whether the service is the right fit.
Message Us
Questions about plans, the pilot, or whether Servicer fits your shop? Send a message — a real person replies during business hours.
Mon-Fri, 9:00am–6:00pm EST. AI coverage after hours.